Reception

FAQ'S

Clear your confusion before checkout.

How does the rental process work at Cloud Closet?

At Cloud Closet, renting your dream outfit is as easy as 1-2-3:1. Browse through our curated luxury collection online.2. Book your outfit by selecting size, rental dates, and checking out.3. Wear & Return - we ship it to your doorstep and pick it back after your event. Dry cleaning is on us!

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What is the rental duration and can I extend it?

Each rental is valid for 4 days, giving you ample time to receive, wear, and return the outfit. If you need toextend the duration, please get in touch with our team in advance. Extensions are subject to availability andmay incur additional charges.

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What if the outfit doesn't fit me properly?

We've got you covered! With an in-house tailoring team that has styled over 2000 brides, our expert stylistsensure every outfit is altered to flatter your unique body type. Whether it's a lehenga, gown, or saree, wemake sure the fit is nothing short of perfect.

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What happens if the outfit gets damaged or stained during use?

Minor wear and tear is completely fine and will be taken care of by our team. However, if the outfit is heavilystained or damaged, the dry cleaning or repair cost will be deducted from your security deposit. We requestyou to treat our pieces with love and care!

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Is a security deposit required and how is it handled?

Yes, a refundable security deposit equal to the rental amount is mandatory. This deposit must be paid at least24 hours prior to your dispatch date. Please note, we will not ship the outfit without deposit confirmation. Theamount is 100% refundable and processed within 48 hours after we receive the outfit in proper condition.

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Do you provide shipping across India?

Yes, we offer Pan India delivery and pickup services. Our team will arrange both pickup and drop at yourconvenience. Shipping charges are approximately Rs.80-Rs.100 per kg. The bill will be shared with you andthe amount can either be paid directly to the courier or adjusted from your security deposit.

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How far in advance should I book my outfit?

We recommend booking your outfit 6 to 8 months in advance, especially for weddings and special occasions.Avoid booking beyond that timeframe, as we stay on top of trends and may introduce newer collections.We're your fashion emergency team - anywhere, anytime in India.

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Do you offer trial or styling sessions before booking?

Yes! We offer in-person trials at our studio (by appointment) and virtual styling consultations for clients across India. Our fashion experts help you choose the perfect silhouette, color, and look based on your event and body type.

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Can I rent multiple outfits at once?

Absolutely! You can book multiple outfits for yourself or group bookings (e.g. bridesmaids, family members).For bulk or combo bookings, feel free to contact our team for special assistance and offers.

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What types of outfits are available for rent?

Our collection includes luxury bridal lehengas, gowns, sarees, Indo-western pieces, shararas, and more from India's top designers. Every piece is handpicked for its exclusivity, quality, and fashion-forward appeal.

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Do you offer accessories with the outfit?

Yes, selected outfits come with matching accessories like dupattas, belts, or potlis. Some are option aladd-ons. Our team will guide you during booking on what's included or available to rent additionally.

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What if my event gets cancelled or postponed?

Life happens! If your event is postponed, we offer date adjustments subject to availability. For cancellations, please refer to our cancellation policy or contact our team for case-specific support.

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Do you provide outfits for photoshoots and makeup artists?

Yes! We collaborate with makeup artists, stylists, and photographers for editorial and shoot-based rentals. Special pricing and packages are available for professionals - just drop us a message to collaborate.

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Is Cloud Closet open to bridal collaborations or influencer partnerships?

Definitely! We love working with real brides, creators, influencers, and stylists. If you have a creative vision or campaign in mind, connect with us and let's co-create something magical.

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Why should I rent instead of buying?

Renting is smart, sustainable, and stylish. You get access to premium designer wear at a fraction of the cost, without compromising on quality or fit. Plus, you help reduce fashion waste and keep your wardrobe fresh -every time.

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Can I request a specific delivery or pickup time?

Yes, we'll do our best to accommodate your preferred time slot. While exact delivery timing depends on thecourier partner, our team will coordinate with you for a smooth and convenient experience both ways.

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How are the outfits cleaned and maintained after every use?

Every outfit is professionally dry-cleaned, steam-pressed, and inspected for quality after each rental. We maintain the highest hygiene standards so your outfit arrives in pristine, ready-to-wear condition.

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Do you offer outfits in plus sizes or custom sizing?

Yes, we cater to all body types and sizes, including plus-size options. Our stylists will help you select the right base size and then alter it to your exact fit with our in-house tailoring services.

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Can I visit your studio before renting?

Absolutely! You're welcome to visit our studio by appointment only for trials, fittings, or a styling consultation. Simply call or message us to schedule a visit - we'd love to host you.

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What if I forget to return the outfit on time?

We understand things can get hectic. However, late returns will attract a daily penalty, as the outfit may be reserved for another client. Please inform our team in advance if a delay is expected so we can assist you accordingly.

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